How many times have you heard complaints similar to these: ‘Things around here just aren’t working properly. The left hand doesn’t know what the right is doing. Each department only sticks to what they know and my department always have to come to the rescue at the last minute.’ or, ‘Marketing is always late with their activities and yet they expect the new product to be launched on time, by some miracle. Don’t they appreciate that when they miss a deadline it affects all of us?’
Most businesses today recognize that critical work to satisfy customers or to meet the company’s goals requires tasks to be undertaken across different departments as well as by members within a department.
Whilst Policies and Procedures are important, these frequently don’t document the workflow between functions that is necessary to execute the work and achieve the end result. By documenting the important internal processes required to meet company objectives, gaps or ‘disconnects’ are often highlighted, which if fixed, can improve the running of the business. It should also be noted that a Balanced Scorecard can identify entirely new processes that will be required in the future to meet the company’s strategic goals.
Satori will assist you to improve the Business Processes in your organization so you can meet customer expectations and thereby achieve your financial objectives by doing the ‘right things’ as well as doing ‘things right’. In other words, by being more effective and more efficient in meeting market demands.
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